jili18.com Privacy Policy

1. Introduction

jili18.com ("the Platform," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you," "Player," or "User") who access or use the jili18.com website, mobile interface, and related services (collectively, the "Services").

This Privacy Policy describes how jili18.com collects, uses, stores, shares, and protects your personal data when you interact with the Platform. It also explains the rights available to you under the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account on jili18.com or otherwise using the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the Services.

This Privacy Policy should be read together with our Terms & Conditions, which govern your use of the jili18.com platform.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and applicable data protection regulations, jili18.com acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes in connection with the Services.

jili18.com operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) for its online gaming operations. All data processing activities are conducted in compliance with PAGCOR's data governance requirements and the NPC's guidelines.

If you have any questions about how jili18.com processes your personal data, or if you wish to exercise any of your data subject rights, please contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

3. Data We Collect

jili18.com collects the following categories of personal data from players and platform users:

3.1 Identity & Registration Data

• Full legal name as it appears on your government-issued identification
• Date of birth (for age verification — you must be 21 or older)
• Gender
• Nationality and country of residence
• Philippine mobile number and email address
• Username and encrypted password

3.2 Identity Verification (KYC) Documents

• Government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID)
• Proof of address (e.g., utility bill, bank statement dated within 3 months)
• Proof of payment method ownership (e.g., screenshot of GCash account, bank account details)
• Selfie or liveness verification image where required

3.3 Financial & Transaction Data

• Deposit and withdrawal amounts, dates, and payment methods used
• GCash account reference numbers, PayMaya/Maya account details, bank account details (BPI, BDO, Metrobank, UnionBank, etc.)
• Transaction history and account balance information
• Bonus and promotional activity records

3.4 Gaming Activity Data

• Games played, bet amounts, win/loss records, and session durations
• Responsible gaming tool usage (deposit limits, self-exclusion requests, cooling-off periods)
• Bonus wagering activity and promotional participation records

3.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookie identifiers and session tokens
• Platform access logs and timestamps

3.6 Communications Data

• Records of your communications with jili18.com customer support (live chat transcripts, email correspondence)
• Feedback, complaints, and dispute records
• Marketing communication preferences

4. How We Collect Your Data

jili18.com collects personal data through the following means:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically: Through cookies, web beacons, and similar tracking technologies when you access and use the jili18.com platform. See Section 8 for details on our cookie practices.
• From third parties: From identity verification service providers, payment processors (GCash, PayMaya, banks), fraud prevention services, and regulatory authorities where required by law.
• From public sources: Publicly available information used for fraud prevention, AML screening, and regulatory compliance purposes.

5. How We Use Your Data

jili18.com uses your personal data for the following purposes:

Purpose	Description
Account Management	Creating and managing your jili18.com account, verifying your identity, and providing access to the Services.
KYC & Age Verification	Verifying that you are at least 21 years of age and confirming your identity as required by PAGCOR and Philippine AML regulations.
Payment Processing	Processing deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card.
Gaming Services	Providing access to casino games, sports betting, bingo, slots, and other gaming products on the platform.
Fraud & AML Prevention	Detecting and preventing fraud, money laundering, and other financial crimes in compliance with Philippine law.
Responsible Gaming	Monitoring gaming activity to identify problem gambling indicators and administering responsible gaming tools.
Customer Support	Responding to your enquiries, resolving disputes, and providing technical assistance.
Marketing & Promotions	Sending you information about jili18.com bonuses, promotions, and new games, subject to your communication preferences.
Platform Improvement	Analysing usage patterns and technical performance data to improve the jili18.com platform and user experience.
Legal & Regulatory Compliance	Complying with applicable Philippine laws, PAGCOR requirements, NPC regulations, and court or regulatory orders.

6. Legal Basis for Processing

jili18.com processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and jili18.com — specifically, to provide the gaming Services you have registered to use, process your transactions, and manage your account.
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Legitimate Interests: Processing is necessary for jili18.com's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and business analytics, provided those interests are not overridden by your rights and freedoms.
• Consent: Where jili18.com relies on your consent as the legal basis for processing — for example, for direct marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing & Disclosure

jili18.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

7.1 Service Providers

jili18.com engages trusted third-party service providers to assist in operating the platform. These include identity verification providers, payment processors (GCash, PayMaya, banks), cloud hosting providers, customer support software providers, and fraud detection services. All service providers are contractually bound to process your data only on jili18.com's instructions and in accordance with applicable data protection laws.

7.2 Game Software Providers

To deliver gaming content, jili18.com shares limited technical data (such as session tokens and bet records) with licensed game software providers. These providers are required to maintain appropriate data security standards as a condition of their licensing agreements.

7.3 Regulatory & Law Enforcement Authorities

jili18.com may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law, court order, or regulatory direction. Such disclosures are made only to the extent required and with appropriate safeguards where permitted.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of jili18.com's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

7.5 With Your Consent

jili18.com may share your personal data with other third parties where you have given your explicit consent to such sharing.

8. Cookies & Tracking Technologies

jili18.com uses cookies and similar tracking technologies (including web beacons and local storage) to operate and improve the platform. The following types of cookies are used:

Cookie Type	Purpose	Duration
Strictly Necessary	Essential for platform operation — keeping you logged in, maintaining session security, and enabling core functionality.	Session
Functional	Remembering your preferences such as language settings, game lobby layout, and responsible gaming tool configurations.	Up to 1 year
Analytics	Collecting anonymised data about how players use the platform to identify performance issues and improve the user experience.	Up to 2 years
Marketing	Tracking engagement with jili18.com promotional content to measure campaign effectiveness. Used only with your consent.	Up to 1 year

You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the jili18.com platform and prevent you from accessing certain features.

9. Data Retention

jili18.com retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by Philippine AML regulations and PAGCOR licensing conditions.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act.
• Gaming activity logs: Retained for a minimum of three (3) years from the date of each gaming session.
• Customer support records: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing preferences: Retained until you withdraw your consent or request erasure, whichever is earlier.
• Technical and device data: Retained for up to twelve (12) months from collection, unless required for longer periods for security or fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jili18.com's data disposal procedures.

10. Data Security

jili18.com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and jili18.com servers is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive personal data, including KYC documents and financial information, is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorised jili18.com personnel and service providers on a strict need-to-know basis, enforced through role-based access controls.
• Two-factor authentication: jili18.com supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security.
• Regular security audits: jili18.com conducts regular internal and third-party security assessments, penetration testing, and vulnerability scans of its platform infrastructure.
• Incident response: jili18.com maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, jili18.com will notify the NPC and affected players in accordance with the requirements of the Data Privacy Act of 2012.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jili18.com:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data jili18.com holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by jili18.com.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jili18.com's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe jili18.com has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of these rights, please contact jili18.com's Data Protection Officer using the contact details in Section 15. jili18.com will respond to all data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

12. Children's Privacy

jili18.com's Services are strictly intended for persons aged 21 years and above, in accordance with Philippine gaming regulations. jili18.com does not knowingly collect personal data from persons under the age of 21.

If jili18.com becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be immediately suspended, all personal data associated with that account will be deleted, and any deposits or winnings will be handled in accordance with applicable regulatory requirements.

If you believe that a person under 21 has registered an account on jili18.com, please contact our support team immediately at the contact details provided in Section 15.

13. Cross-Border Data Transfers

jili18.com may transfer your personal data to service providers and partners located outside the Philippines in connection with the operation of the platform — for example, to cloud hosting providers or game software suppliers operating in other jurisdictions.

Where such transfers occur, jili18.com ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organisations that provide an adequate level of data protection as recognised by the NPC.
• Implementing contractual clauses that require overseas recipients to protect your personal data to standards equivalent to those required under the Data Privacy Act of 2012.
• Conducting due diligence on overseas service providers to verify their data security practices prior to engagement.

By using the jili18.com Services, you acknowledge and consent to the transfer of your personal data outside the Philippines where necessary for the operation of the platform, subject to the safeguards described above.

14. Changes to This Privacy Policy

jili18.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, jili18.com will:

• Publish the updated Privacy Policy on this page with a revised "Last Updated" date.
• Notify registered players via the mobile number or email address associated with their account where the changes are material.
• Where required by law, seek your renewed consent before processing your personal data under the updated terms.

Your continued use of the jili18.com Services following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. jili18.com recommends reviewing this page periodically to stay informed of any changes.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or jili18.com's data processing practices, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the jili18.com platform
• Response Time: Data subject requests are responded to within 15 business days

If you are not satisfied with jili18.com's response to your data subject request, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.